Faq

 

How long does delivery take?

If you are in the uk delivery takes 2 – 4 days. International shipping takes 5 – 12 days. If you have ordered an item that is on pre-order it will be dispatched within two weeks, plus delivery time.

What is pre order and why does delivery take longer?

We have items on pre-order for a few reasons, some of which:

• It’s a pre-sale of the collection

• To reduce inventory & waste we only make certain items to order.

Can I return/ exchange my item?

All pre-order sales are final and we do not offer returns on them. All none pre-order items can be exchanged within 14 days of purchase providing they still have the tags on, are unused, unworn and unwashed.

I got my order and somethings wrong, what do I do?

Uh oh! If you’ve received your order and something’s wrong with it we need to be notified within 5 day of receipt. If the item is defective, damaged or incorrect we’ll need a photo when you contact us to help! Tru Demurr is not responsible for any lost or stolen packages.

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you t o investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please emai l us at support@trudemurr.com Please make sure to include all relevant information like your order number so we can better assist you.

What payment options are available?

We accept PayPal and all major credit cards.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

 

Can I buy wholesale?

Yes we do offer a wholesale service. Please contact customer services to enquire.

How do I care for my garments?

To keep your Tru Demurr garments looking great wash after wash, please follow these instructions:

• Please read the garment care in the label, some items are to be wiped clean only.

• For hand wash. Turn garment inside out. Machine wash cold. Use gentle cycle.

•Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip preservation and a long life.

I am a blogger and IG model can we collab?

We do not give away items however we love receiving pics of our clients in TD and we will always repost. hashtag us to be featured @trudemurr